Home > Windows > when you try to add or remove a program on a computer that is running Windows XP or Windows Server 2003: “The Windows Installer service could not be accessed”

when you try to add or remove a program on a computer that is running Windows XP or Windows Server 2003: “The Windows Installer service could not be accessed”

when install or uninstall program getting and error message “The Windows Installer Service could not be accessed. This can occur if you are running Windows in safe mode, or if the Windows Installer is not correctly installed. Contact your support personnel for assistance.”

1. Determine the location of the Msiexec.exe file on your hard disk. To do this, follow these steps:

a. Click Start, click Run, type %windir%\system32, and then click OK.

Note This step will open the folder where the Msiexec.exe file is located.

b. Make a note of the location of the Msiexec.exe file. The location of the Msiexec.exe file will be a combination of the value in the Address text box and the Msiexec.exe file name itself.

For example if the Address text box contains a value of C:\Windows\system32, the location of the Msiexec.exe file will be C:\Windows\system32\Msiexec.exe.

2. Warning Serious problems might occur if you modify the registry incorrectly by using Registry Editor or by using another method. These problems might require that you reinstall the operating system. Microsoft cannot guarantee that these problems can be solved. Modify the registry at your own risk.

Make sure that the location of the Msiexec.exe file in Registry Editor is correct. To do this, follow these steps:

a. Click Start, click Run, type regedit in the Open text box, and then click OK.
b. Expand HKEY_LOCAL_MACHINE, expand SYSTEM, expand CurrentControlSet, expand Services, and then click MSIServer.
c. In the right pane, right-click ImagePath, and then click Modify.
d. In the Value data text box, type the location of the Msiexec.exe file that you determined in step 1, followed by the value of /V, and then click OK.

For example, if the location of the Msiexec.exe file is C:\Windows\system32\Msiexec.exe, type the following text in the Value data text box:

C:\WINDOWS\System32\msiexec.exe /V
e. Click OK to close the Edit String dialog box.
f. Click the File menu, and then click Exit to close Registry Editor

Click Start, click Run, type msiexec /regserver in the Open text box, and then click OK.Still issue exists please click this link Microsoft article

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Categories: Windows
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